EU Sovereignty Score
Non-EU vendorHelpdesk & Customer ServiceHeadquarters: GB

Gnatta: sovereignty score and 8 European alternatives

Gnatta is an omnichannel customer care platform that combines AI agents and human support in one system. Organisations handle messaging, telephony, SMS and chatbots from a single environment. Human agents get a full helpdesk and a contact-centre tool, and AI agents can hand conversations over to people when needed. Workflows are built with a no-code editor, and AI-based reporting summarises topics, products and sentiment across conversations. AI agents can access an organisation's own systems to retrieve data.

Gnatta Ltd is registered in England, United Kingdom, which places it outside the EU and the EEA. The privacy policy states that personal data collected through the website is stored within the European Economic Area, while hosting locations for customer conversations are not named and are covered by separate agreements. For a European organisation this means checking the data processing terms, the list of sub-processors and the transfer arrangements before deployment. The website does not describe an open-source or self-hosted option.

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Sovereignty score
32 / 1000 = high exposure
100 = sovereign
  • Jurisdiction SOV-250
    Headquartered outside the EU (GB)
  • Data residency SOV-30
    No hosting in Europe (OTHER)
  • Cryptographic key sovereignty SOV-340
    Key management with a non-European vendor
  • Freedom from lock-in SOV-640
    Closed source: switching requires data migration
  • Source & runtime sovereignty SOV-4 · SOV-630
    Closed source, runtime with the vendor

SOV codes: the matching objective in the European Commission's Cloud Sovereignty Framework. Official source

How the score is calculated

Facts and evidence

Last checked October 11, 2026
HeadquartersGB (OTHER)Verified by hand
EU adequacy decisionYes — found adequate by the European CommissionVerified by hand
Sovereignty modelVendor-hosted (non-EU)Verified by hand
Data hostingOTHERVerified by hand
Open-sourceNoVerified by hand
GDPR-compliantNoVendor-stated
CategoryHelpdesk & Customer Service
TypeProduct
Websitegnatta.com ↗

How we verify · Something wrong? Suggest a correction

Top EU-based & GDPR-compliant alternatives to Gnatta

The European alternatives to Gnatta come from our knowledge base of over 6,200 vendors. We only list vendors headquartered in the EU or the EEA; fully European-owned vendors rank before vendors with a foreign owner. For each alternative you see the country, the open-source status and a short description.

Score per alternative: 0 = high exposure, 100 = sovereign

21 European Helpdesk & Customer Service vendors are in the catalogue. View the whole category · Submit an alternative · View category on the map

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Why digital sovereignty matters with Gnatta

Gnatta is headquartered in GB, outside the EU. Contracts and data therefore also fall under non-European law. The GDPR applies through contractual terms, but in a conflict with local legislation you have less certainty than with a European vendor.

Gnatta hosts data outside the EU (OTHER). Personal data therefore leaves the EU, which requires a transfer mechanism under the GDPR and pulls the data residency score down.

Gnatta is closed source and hosted by the vendor. The encryption keys and the runtime sit with the vendor and switching requires data migration. Ask about bring-your-own-key, export options and open standards.

What this means for your organisation depends on your whole stack and context. The free assessment weighs Gnatta together with your other vendors and gives a total score, a heatmap and the main risk drivers.

Frequently asked questions

What is the best European alternative to Gnatta?

It depends on your use case. Strong EU alternatives to Gnatta include Aircall, ChatBot and Crisp. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to Gnatta?

Yes. Open-source EU alternatives to Gnatta include FreeScout. These keep your data fully under your own control and let you self-host if you want to.

Is Gnatta GDPR-compliant and where is the data hosted?

Gnatta is headquartered in GB (OTHER) and hosts data in OTHER. Its GDPR compliance is limited or unclear. For full EU data residency the EU alternatives on this page usually offer more certainty.

Details and sources

Verified by handHeadquarters, owner, hosting locations and licence have been checked by us against public sources. Free of charge and for every vendor, not a paid label. Nothing in this knowledge base is taken over automatically. Last checked on October 11, 2026.

Sources

Public sources used in the latest check of this record.

Compliance evidence

The links below point to the vendor's own public documents. We only record what we found: a missing link means "not found publicly", not "not compliant".

No public compliance evidence has been recorded for this vendor yet. Do you know its DPA or subprocessor list? Something wrong? Suggest a correction

Digital sovereignty in Helpdesk & Customer Service

Helpdesk & Customer Service: Helpdesk software, customer support, live chat and ticketing systems. In this category the choice of vendor determines who has legal access to your data, where that data lives and how easily you can switch later.

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8 European alternatives to Gnatta — GDPR-compliant & EU-hosted · EU Sovereignty Score