Hotel-Spider is a distribution platform for hotels. At its core is a channel manager that synchronises room availability, rates, restrictions and reservations between a hotel's property management system (PMS) and online booking channels. Around it sit a booking engine for the hotel's own website, automated payment handling, connections to GDS networks and to meta-search platforms. A statistics dashboard shows reservations by channel, origin and location. It is aimed at revenue managers, front-office staff and hotel groups, and is used online through an extranet.
Hotel-Spider is a product of Tourisoft Sàrl, based in Nyon, Switzerland, with subsidiaries in Germany (EU representative) and India. Switzerland is not in the EU but is an EFTA country with an EU adequacy decision. The vendor does not state where data is hosted. Its privacy policy says staff of all three group entities may access data and that data may be processed in the EU and in India, with transfer safeguards. Ask about the hosting location, access from India and the processor list before you commit. A self-hosted variant is not described.