Kissmetrics is a customer behaviour analytics platform for growth and product teams. It records events through a single script on the website, links activity across devices to individual people, and provides funnels, cohorts, paths, A/B tests and revenue reports. It also supports server-side and API event sending and offers AI-assisted features. The product is delivered as a hosted web application.
The vendor is Kissmetrics Holdings Inc., a US company with a mailing address in Florida, so US legal access rules, including the CLOUD Act, can apply to data it holds. Its privacy page describes transfers from the EEA, the UK and Switzerland to the United States under standard contractual clauses, and names hosting companies, payment processors and large language model providers without naming them. It does not state where data is hosted and does not name the GDPR or offer a customer data processing agreement on that page. The product is not open source, so a European organisation should review the transfer and processor arrangements before use.