Lime CRM is a customer relationship management system from Lime Technologies, positioned as an industry-tailored CRM that supports the whole customer journey. Its customer examples come from utilities, insurers, housing and real estate firms and construction companies, and the company mainly serves small and medium-sized businesses. The product combines integrations with built-in AI: agents that sort cases, rank opportunities and qualify leads in the background, and an assistant that provides summaries, translations and suggested next steps.
Lime Technologies is headquartered in Lund, Sweden, and is listed on Nasdaq Stockholm. The software is proprietary, not open source. The vendor presents the product as 'Made in Sweden' and says the data is held in Sweden, which means inside the EU. For a European organisation, this means a Swedish supplier with an EU hosting location.