New Relic is an observability platform that combines metrics, events, logs and traces in one data layer. Engineering teams use it for application performance monitoring (APM), infrastructure monitoring, digital experience monitoring and log management, with AI-assisted analysis to find the causes of problems. It is delivered as a cloud service: customers instrument their applications and infrastructure with agents and send telemetry to New Relic.
New Relic, Inc. is based in San Francisco and has been owned by the private equity firms Francisco Partners and TPG since November 2023. It therefore falls under US jurisdiction, which is relevant for the CLOUD Act. Customers choose a data region: the US (the default), the EU or Japan. According to its documentation, customer data is stored in the selected region but may be processed temporarily outside it for certain features, while systems operations data and some account information, such as subscription and billing data, may be stored in the US. The software is proprietary.