Newtee is chat software from Newtee B.V. for organisations in healthcare and support services. LiveChat enables direct and, according to the vendor, anonymous communication between an organisation and its target group; SlowChat is meant for care questions that need not be answered immediately and for long-running coaching. In the chat, users speak only with staff or volunteers of the organisation itself, not with a bot. The chat fits the organisation's own house style. In the back office the system offers care-specific functions, analysis and reporting. Organisations can refer users within the ecosystem to another connected organisation.
Newtee B.V. is a Dutch company with a contact address in Moerkapelle. The website names no parent company or owner outside Europe. Where the chat data is hosted is not stated on the pages consulted, so ask the vendor. For customers' service desk, Newtee uses Atlassian, with storage on servers within the EU. Given the sensitivity of care conversations, an explicit confirmation of hosting location and sub-processors is wise.