Online-Terminbuchung für Behörden is an appointment-booking system for public authorities from publicplan GmbH. Citizens book appointments by date or time on a smartphone, tablet or PC and receive a reminder. Staff use an internal calendar with availability and deputy arrangements and a multi-level role concept. The system can be connected to existing specialist procedures and call systems and embedded in websites. According to the website it is used by courts in several German states and by tax offices in North Rhine-Westphalia. It is not a standard subscription but an adaptable solution with project support; features developed for one authority benefit others as well.
publicplan GmbH is based in Düsseldorf, Germany; its website names no parent company. According to the vendor the system runs in a data centre of the authority's choice, and the operating model is agreed with each authority. It is built on freely available open-source software with no licence fees; the page does not name the software or its licence.