EU Sovereignty Score
Self-hosted / open sourceHelpdesk & Customer ServiceHeadquarters: FR

Qisutu: sovereignty score and 8 European alternatives

Qisutu is an open-source ticket system for help desks and service desks. It combines ticket management, a customer portal, email processing, automation, a knowledge base, a CMDB, reporting and a REST API in one web-based application. It is aimed at IT departments, support teams and service providers that want to handle requests centrally and monitor service deadlines. The software is built on Perl and MariaDB or MySQL and is delivered as server software that you install on your own Linux server; the interface is multilingual, including Dutch.

Qisutu is developed by the maker, a sole-trader business based in Carros, France. The source code is released under the AGPL-3.0-or-later licence and is also published in Germany's OpenCoDE software directory. Besides self-installation, the maker offers managed hosting; the pages consulted do not state where that hosting takes place. When you operate it yourself, all ticket data stays on your own infrastructure.

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Sovereignty score
94 / 1000 = high exposure
100 = sovereign
  • Jurisdiction SOV-2100
    Headquartered in the EU: European law applies
  • Data residency SOV-3100
    EU-only hosting
  • Cryptographic key sovereignty SOV-390
    Self-hostable: encryption keys under your own control
  • Freedom from lock-in SOV-680
    Open source: low switching costs
  • Source & runtime sovereignty SOV-4 · SOV-6100
    Source code auditable, forkable and self-hostable

SOV codes: the matching objective in the European Commission's Cloud Sovereignty Framework. Official source

How the score is calculated

Facts and evidence

Last checked October 14, 2026
Headquarters
FR (EU)Verified by hand
Data hosting
Self-hosted, e.g. in EU (your choice)Verified by hand
Open-source
YesVerified by hand
GDPR-compliant
YesVendor-stated
Category
Helpdesk & Customer Service
Type
Product
Website
qisutu.de ↗

How we verify · Something wrong? Suggest a correction

Top EU-based & GDPR-compliant alternatives to Qisutu

The European alternatives to Qisutu come from our knowledge base of over 9,300 vendors. We only list vendors headquartered in the EU or the EEA; fully European-owned vendors rank before vendors with a foreign owner. For each alternative you see the country, the open-source status and a short description.

Score per alternative: 0 = high exposure, 100 = sovereign

34 European Helpdesk & Customer Service vendors are in the catalogue. View the whole category · Submit an alternative · View category on the map

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Why digital sovereignty matters with Qisutu

Qisutu is headquartered in FR and therefore falls under European law: the GDPR, NIS2 and the Data Act. No foreign legislation can compel access to your data.

Data is hosted exclusively in the EU, so Qisutu scores best on data residency.

Qisutu is open source. You can audit the source code, self-host the software and keep the encryption keys under your own control. Switching is easier because data and software are not tied to a single party.

What this means for your organisation depends on your whole stack and context. The free assessment weighs Qisutu together with your other vendors and gives a total score, a heatmap and the main risk drivers.

Frequently asked questions

What is the best European alternative to Qisutu?

It depends on your use case. Strong EU alternatives to Qisutu include Aircall, Apizee and Apptiva Klar. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to Qisutu?

Our list of EU alternatives to Qisutu is mostly commercial options. Browse the category on the map for open-source choices.

Is Qisutu GDPR-compliant and where is the data hosted?

Qisutu is headquartered in FR (EU) and hosts data in EU. It is also open-source, so you can self-host it. That makes Qisutu an EU-sovereign choice in its own right; the EU alternatives on this page are comparable European tools.

Details and sources

Verified by handHeadquarters, owner, hosting locations and licence have been checked by us against public sources. Free of charge and for every vendor, not a paid label. Nothing in this knowledge base is taken over automatically. Last checked on October 14, 2026.

Sources

Public sources used in the latest check of this record.

Compliance evidence

The links below point to the vendor's own public documents. We only record what we found: a missing link means "not found publicly", not "not compliant".

No public compliance evidence has been recorded for this vendor yet. Do you know its DPA or subprocessor list? Something wrong? Suggest a correction

In the changelog

Earlier changes to this page, as listed in the public changelog.

Digital sovereignty in Helpdesk & Customer Service

Helpdesk & Customer Service: Helpdesk software, customer support, live chat and ticketing systems. In this category the choice of vendor determines who has legal access to your data, where that data lives and how easily you can switch later.

Also in this category

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8 European alternatives to Qisutu — GDPR-compliant & EU-hosted · EU Sovereignty Score