Non-EU vendorHelpdesk & Customer ServiceHeadquarters: US

Re:amaze: sovereignty score and 8 European alternatives

Re:amaze is a customer service platform combining a helpdesk and live chat, aimed at e-commerce and other online businesses. It brings email, live chat, social media, SMS, voice and video conversations together in one shared inbox, with assignments, notes and shared views. It also offers a knowledge base, workflows and macros, satisfaction surveys, integrations with tools such as Shopify and Slack, and AI features, including an AI agent (beta) that drafts replies and summarises conversations. The product is delivered as SaaS, with iOS and Android apps.

Re:amaze is offered by Lantirn, Inc. in Tempe, Arizona, and is part of US-based GoDaddy. It is therefore subject to US law, including the CLOUD Act. The website does not state where customer data is hosted. The terms of service do refer to a data processing agreement (Controller to Processor Data Processing Amendment) with standard contractual clauses for data from the EEA. European organisations handling customer conversations and personal data through Re:amaze should therefore expect processing in the United States.

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Sovereignty score

17 / 1000 = high exposure
100 = sovereign

Jurisdiction SOV-210
Headquartered in the US: CLOUD Act and FISA 702
Data residency SOV-30
No hosting in Europe (US)
Cryptographic key sovereignty SOV-320
Key management with a non-European vendor
Freedom from lock-in SOV-640
Closed source: switching requires data migration
Source & runtime sovereignty SOV-4 · SOV-615
Closed source, runtime with the vendor

SOV codes: the matching objective in the European Commission's Cloud Sovereignty Framework. Official source

How the score is calculated

Facts and evidence

Last checked October 11, 2026

Headquarters	US (US)Verified by hand
EU adequacy decision	Only for companies individually certified under the EU-US Data Privacy FrameworkVerified by hand
Sovereignty model	Vendor-hosted (non-EU)Verified by hand
Data hosting	USVerified by hand
Open-source	NoVerified by hand
GDPR-compliant	YesVendor-stated
Category	Helpdesk & Customer Service
Type	Product
Website	reamaze.com ↗

How we verify · Something wrong? Suggest a correction

Top EU-based & GDPR-compliant alternatives to Re:amaze

The European alternatives to Re:amaze come from our knowledge base of over 6,800 vendors. We only list vendors headquartered in the EU or the EEA; fully European-owned vendors rank before vendors with a foreign owner. For each alternative you see the country, the open-source status and a short description.

Score per alternative: 0 = high exposure, 100 = sovereign

21 European Helpdesk & Customer Service vendors are in the catalogue. View the whole category · Submit an alternative · View category on the map

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Why digital sovereignty matters with Re:amaze

Re:amaze is headquartered in the United States. US vendors fall under the CLOUD Act and FISA 702: US authorities can compel access to data, even when that data sits in a European data centre. That is the core of the jurisdictional exposure in our model.

Re:amaze hosts data outside the EU (US). Personal data therefore leaves the EU, which requires a transfer mechanism under the GDPR and pulls the data residency score down.

Re:amaze is closed source and hosted by the vendor. The encryption keys and the runtime sit with the vendor and switching requires data migration. Ask about bring-your-own-key, export options and open standards.

What this means for your organisation depends on your whole stack and context. The free assessment weighs Re:amaze together with your other vendors and gives a total score, a heatmap and the main risk drivers.

Frequently asked questions

What is the best European alternative to Re:amaze?

It depends on your use case. Strong EU alternatives to Re:amaze include Aircall, ChatBot and Crisp. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to Re:amaze?

Yes. Open-source EU alternatives to Re:amaze include FreeScout. These keep your data fully under your own control and let you self-host if you want to.

Is Re:amaze GDPR-compliant and where is the data hosted?

Re:amaze is headquartered in US and hosts data in US. The vendor states it is GDPR-compliant, but the data falls under non-EU jurisdiction. For full EU data residency the EU alternatives on this page usually offer more certainty.

Details and sources

Verified by handHeadquarters, owner, hosting locations and licence have been checked by us against public sources. Free of charge and for every vendor, not a paid label. Nothing in this knowledge base is taken over automatically. Last checked on October 11, 2026.

Sources

Public sources used in the latest check of this record.

Compliance evidence

The links below point to the vendor's own public documents. We only record what we found: a missing link means "not found publicly", not "not compliant".

No public compliance evidence has been recorded for this vendor yet. Do you know its DPA or subprocessor list? Something wrong? Suggest a correction

Digital sovereignty in Helpdesk & Customer Service

Helpdesk & Customer Service: Helpdesk software, customer support, live chat and ticketing systems. In this category the choice of vendor determines who has legal access to your data, where that data lives and how easily you can switch later.

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