servereye is a remote monitoring and management (RMM) platform developed by servereye GmbH in Eppelborn, Saarland. It is aimed at IT service providers and system houses that look after their customers' IT environments. The product watches servers and clients with sensors, raises alerts when something fails, and adds modules for automated updates, managed antivirus, IT documentation, an AI-assisted helpdesk feature and remote maintenance, including a browser-based PowerShell. You work in the Online Control Center, while a connector runs on the customer's systems. According to the vendor, the software is sold only through partners.
servereye GmbH is based in Germany and reports no foreign parent company. The vendor states that its cloud runs in German data centres in Saarland, and that the AI feature also processes data only there. For a European organisation this means monitoring data stays under European jurisdiction. Because the connector has access to managed systems, it is worth asking the vendor exactly which data is stored and how the data processing agreement is structured.