Spitch is a conversational AI platform for contact centres. Its products cover a virtual assistant for voice and text, speech analytics, voice biometrics, a knowledge agent, a chat platform, agent assist, agent training and quality management, for customer service organisations in sectors such as banking, insurance, the public sector and retail. According to the vendor, the platform accepts third-party language models (public services such as OpenAI or Amazon Bedrock), customer-built models and open-source models from Spitch installed on site. Delivery options are Spitch Private Cloud, Customer Private Cloud, on-premises or hybrid.
Spitch AG is headquartered in Zurich, Switzerland, and was founded in 2014. No majority owner or foreign parent company is named on the vendor's site. Switzerland is not an EU member but is an EFTA country with an EU adequacy decision. The vendor says it supports private-cloud, on-premises and hybrid deployments for data residency and governance needs, but does not name the country or provider hosting its own cloud. When connecting external language-model services, organisations should check which data leaves their environment.