EU Sovereignty Score
Non-EU vendorITSMHeadquarters: IL

SysAid: sovereignty score and 8 European alternatives

SysAid is a provider of IT service management (ITSM) software. The platform combines incident, request, change and CMDB management and SLAs with AI agents that resolve incidents and fulfil requests, no-code workflows, natural-language self-service for end users, asset and licence management, remote support and a mobile app. According to the vendor, it offers more than a thousand integrations. The service is offered as a cloud platform.

SysAid Technologies Ltd, the data controller, is headquartered in Israel, near Tel Aviv, and is privately held. According to its privacy policy, its servers run on AWS and data is stored in multiple locations according to the customer's preferences. The policy does not state which regions are available. The software is not open source. A European organisation should therefore have the vendor confirm in writing in which region its data is stored and which processors are involved.

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Sovereignty score
52 / 1000 = high exposure
100 = sovereign
  • Jurisdiction SOV-250
    Headquartered outside the EU (IL)
  • Data residency SOV-3100
    EU-only hosting
  • Cryptographic key sovereignty SOV-340
    Key management with a non-European vendor
  • Freedom from lock-in SOV-640
    Closed source: switching requires data migration
  • Source & runtime sovereignty SOV-4 · SOV-630
    Closed source, runtime with the vendor

SOV codes: the matching objective in the European Commission's Cloud Sovereignty Framework. Official source

How the score is calculated

Facts and evidence

Last checked July 2, 2026
HeadquartersIL (OTHER)Verified by hand
EU adequacy decisionYes — found adequate by the European CommissionVerified by hand
Sovereignty modelVendor-hosted (non-EU)Verified by hand
Data hostingEUVerified by hand
Open-sourceNoVerified by hand
GDPR-compliantYesVendor-stated
Hosting signalCLOUDFLARENET - Cloudflare, Inc., US (US)Technically measured
CategoryITSM
TypeProduct
Websitesysaid.com ↗

The hosting signal shows the network that serves the vendor's website, often a CDN, and not necessarily where the service or your data is hosted. How we verify · Something wrong? Suggest a correction

Top EU-based & GDPR-compliant alternatives to SysAid

The European alternatives to SysAid come from our knowledge base of over 6,200 vendors. We only list vendors headquartered in the EU or the EEA; fully European-owned vendors rank before vendors with a foreign owner. For each alternative you see the country, the open-source status and a short description.

Score per alternative: 0 = high exposure, 100 = sovereign

25 European ITSM vendors are in the catalogue. View the whole category · Submit an alternative · View category on the map

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Why digital sovereignty matters with SysAid

SysAid is headquartered in IL, outside the EU. Contracts and data therefore also fall under non-European law. The GDPR applies through contractual terms, but in a conflict with local legislation you have less certainty than with a European vendor.

Data is hosted exclusively in the EU, so SysAid scores best on data residency.

SysAid is closed source and hosted by the vendor. The encryption keys and the runtime sit with the vendor and switching requires data migration. Ask about bring-your-own-key, export options and open standards.

What this means for your organisation depends on your whole stack and context. The free assessment weighs SysAid together with your other vendors and gives a total score, a heatmap and the main risk drivers.

Frequently asked questions

What is the best European alternative to SysAid?

It depends on your use case. Strong EU alternatives to SysAid include Combodo iTop, GLPI and OTRS. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to SysAid?

Yes. Open-source EU alternatives to SysAid include Combodo iTop, GLPI, Request Tracker, Zammad, Znuny, Otobo and i-doit. These keep your data fully under your own control and let you self-host if you want to.

Is SysAid GDPR-compliant and where is the data hosted?

SysAid is headquartered in IL (OTHER) and hosts data in EU. The vendor states it is GDPR-compliant, but the data falls under non-EU jurisdiction. For full EU data residency the EU alternatives on this page usually offer more certainty.

Details and sources

Verified by handHeadquarters, owner, hosting locations and licence have been checked by us against public sources. Free of charge and for every vendor, not a paid label. Nothing in this knowledge base is taken over automatically. Last checked on July 2, 2026.

Sources

This record was checked via the vendor's website and legal notice during the full audit of June and July 2026. Source links have been recorded per record since 20 September 2026.

Compliance evidence

The links below point to the vendor's own public documents. We only record what we found: a missing link means "not found publicly", not "not compliant".

CSA STARConfirmed in registry

Digital sovereignty in ITSM

ITSM: IT Service Management — ticketing, CMDB, asset management. In this category the choice of vendor determines who has legal access to your data, where that data lives and how easily you can switch later.

Also in this category

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8 European alternatives to SysAid — GDPR-compliant & EU-hosted · EU Sovereignty Score