EU Sovereignty Score
Self-hosted / open sourceITSMHeadquarters: DE

Otobo: sovereignty score and 8 European alternatives

OTOBO is a web-based, modular service management platform for IT, customer service, HR and facility management teams. It supports IT service management based on ITIL, customer service management with self-service and multi-channel communication, and enterprise service management across internal and external providers. It can be adapted through automation, add-ons and interfaces. OTOBO is a fork of the OTRS Community Edition and is developed by Rother OSS GmbH. The vendor describes it as 100% open source and free of licence costs.

Rother OSS GmbH is a German company; its privacy statement gives an address in Leiblfing. Because OTOBO is open source, organisations can download it and run it on their own infrastructure. Rother OSS also offers consulting, training, support, managed services and migration from OTRS; its managed service includes operation in a German data centre. European organisations can therefore choose between self-hosting and managed hosting in Germany, with the source code open to inspection.

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Sovereignty score
94 / 1000 = high exposure
100 = sovereign
  • Jurisdiction SOV-2100
    Headquartered in the EU: European law applies
  • Data residency SOV-3100
    EU-only hosting
  • Cryptographic key sovereignty SOV-390
    Self-hostable: encryption keys under your own control
  • Freedom from lock-in SOV-680
    Open source: low switching costs
  • Source & runtime sovereignty SOV-4 · SOV-6100
    Source code auditable, forkable and self-hostable

SOV codes: the matching objective in the European Commission's Cloud Sovereignty Framework. Official source

How the score is calculated

Facts and evidence

Last checked October 9, 2026
HeadquartersDE (EU)Verified by hand
Sovereignty modelOpen-source, distributedVerified by hand
Data hostingEUVerified by hand
Open-sourceYesVerified by hand
GDPR-compliantYesVendor-stated
Compliance documents3 published, see belowVendor-stated
Hosting signalHETZNER-AS - Hetzner Online GmbH, DE (DE)Technically measured
CategoryITSM
TypeProduct
Websiteotobo.io ↗

The hosting signal shows the network that serves the vendor's website, often a CDN, and not necessarily where the service or your data is hosted. How we verify · Something wrong? Suggest a correction

Top EU-based & GDPR-compliant alternatives to Otobo

The European alternatives to Otobo come from our knowledge base of over 6,200 vendors. We only list vendors headquartered in the EU or the EEA; fully European-owned vendors rank before vendors with a foreign owner. For each alternative you see the country, the open-source status and a short description.

Score per alternative: 0 = high exposure, 100 = sovereign

25 European ITSM vendors are in the catalogue. View the whole category · Submit an alternative · View category on the map

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Why digital sovereignty matters with Otobo

Otobo is headquartered in DE and therefore falls under European law: the GDPR, NIS2 and the Data Act. No foreign legislation can compel access to your data.

Data is hosted exclusively in the EU, so Otobo scores best on data residency.

Otobo is open source. You can audit the source code, self-host the software and keep the encryption keys under your own control. Switching is easier because data and software are not tied to a single party.

What this means for your organisation depends on your whole stack and context. The free assessment weighs Otobo together with your other vendors and gives a total score, a heatmap and the main risk drivers.

Frequently asked questions

What is the best European alternative to Otobo?

It depends on your use case. Strong EU alternatives to Otobo include Ardoq, Axxerion (Spacewell Workplace) and ADOIT. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to Otobo?

Yes. Open-source EU alternatives to Otobo include CMDBuild and Combodo iTop. These keep your data fully under your own control and let you self-host if you want to.

Is Otobo GDPR-compliant and where is the data hosted?

Otobo is headquartered in DE (EU) and hosts data in EU. It is also open-source, so you can self-host it. That makes Otobo an EU-sovereign choice in its own right; the EU alternatives on this page are comparable European tools.

Details and sources

Verified by handHeadquarters, owner, hosting locations and licence have been checked by us against public sources. Free of charge and for every vendor, not a paid label. Nothing in this knowledge base is taken over automatically. Last checked on October 9, 2026.

Sources

Public sources used in the latest check of this record.

Compliance evidence

The links below point to the vendor's own public documents. We only record what we found: a missing link means "not found publicly", not "not compliant".

Data Processing Agreement (DPA)
otobo.io/privacy
Security page / trust center
otobo.io/privacy
EU hosting documented
otobo.io/privacy

Provenance of the links above:Vendor-stated

Links checked on September 21, 2026.

Digital sovereignty in ITSM

ITSM: IT Service Management — ticketing, CMDB, asset management. In this category the choice of vendor determines who has legal access to your data, where that data lives and how easily you can switch later.

Also in this category

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8 European alternatives to Otobo — GDPR-compliant & EU-hosted · EU Sovereignty Score