EU Sovereignty Score
EU sovereignHelpdesk & Customer ServiceHeadquarters: DE

Lime Connect (formerly Userlike): sovereignty score and 8 European alternatives

Userlike, renamed Lime Connect in September 2025, is an AI customer communication platform for support and sales teams. AI agents resolve customer requests automatically and assist human staff. Workflows connect the platform with systems such as CRM, ERP and internal tools. Messaging runs across website chat, email, WhatsApp, Instagram, Facebook Messenger, SMS and a mobile app in one shared workspace, and WhatsApp campaigns can send updates and reminders. Built-in analysis tools help assess service quality. The product is delivered as a hosted online service.

The operating company is Lime Connect (Userlike) GmbH in Germany. Since 2021 it has been part of Lime Technologies, a European CRM and customer experience software company founded in 1990 in Lund, Sweden, so no non-European parent is involved. The vendor describes the product as built and hosted in Germany and shows an EU data hosting badge. The rebrand left hosting and infrastructure unchanged. The platform is not open source. European organisations can ask for the data processing agreement to confirm hosting details.

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Sovereignty score
71 / 1000 = high exposure
100 = sovereign
  • Jurisdiction SOV-2100
    Headquartered in the EU: European law applies
  • Data residency SOV-3100
    EU-only hosting
  • Cryptographic key sovereignty SOV-360
    Key management with a European vendor
  • Freedom from lock-in SOV-640
    Closed source: switching requires data migration
  • Source & runtime sovereignty SOV-4 · SOV-655
    Closed source, runtime with the vendor

SOV codes: the matching objective in the European Commission's Cloud Sovereignty Framework. Official source

How the score is calculated

Facts and evidence

Last checked October 9, 2026
HeadquartersDE (EU)Verified by hand
Ultimate parent companySEVerified by hand
Sovereignty modelVendor-hosted (EU)Verified by hand
Data hostingEUVerified by hand
Open-sourceNoVerified by hand
GDPR-compliantYesVendor-stated
Hosting signalSOPRADO-ANY - SOPRADO GmbH, DE (DE)Technically measured
CategoryHelpdesk & Customer Service
TypeProduct
Websiteuserlike.com ↗

The hosting signal shows the network that serves the vendor's website, often a CDN, and not necessarily where the service or your data is hosted. How we verify · Something wrong? Suggest a correction

Top EU-based & GDPR-compliant alternatives to Lime Connect (formerly Userlike)

The European alternatives to Lime Connect (formerly Userlike) come from our knowledge base of over 6,200 vendors. We only list vendors headquartered in the EU or the EEA; fully European-owned vendors rank before vendors with a foreign owner. For each alternative you see the country, the open-source status and a short description.

Score per alternative: 0 = high exposure, 100 = sovereign

21 European Helpdesk & Customer Service vendors are in the catalogue. View the whole category · Submit an alternative · View category on the map

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Why digital sovereignty matters with Lime Connect (formerly Userlike)

Lime Connect (formerly Userlike) is headquartered in DE and therefore falls under European law: the GDPR, NIS2 and the Data Act. No foreign legislation can compel access to your data. The ultimate owner is based in SE, also within Europe.

Data is hosted exclusively in the EU, so Lime Connect (formerly Userlike) scores best on data residency.

Lime Connect (formerly Userlike) is closed source and hosted by the vendor. The encryption keys and the runtime sit with the vendor and switching requires data migration. Ask about bring-your-own-key, export options and open standards.

What this means for your organisation depends on your whole stack and context. The free assessment weighs Lime Connect (formerly Userlike) together with your other vendors and gives a total score, a heatmap and the main risk drivers.

Frequently asked questions

What is the best European alternative to Lime Connect (formerly Userlike)?

It depends on your use case. Strong EU alternatives to Lime Connect (formerly Userlike) include Aircall, ChatBot and Crisp. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to Lime Connect (formerly Userlike)?

Yes. Open-source EU alternatives to Lime Connect (formerly Userlike) include FreeScout. These keep your data fully under your own control and let you self-host if you want to.

Is Lime Connect (formerly Userlike) GDPR-compliant and where is the data hosted?

Lime Connect (formerly Userlike) is headquartered in DE (EU) and hosts data in EU. That makes Lime Connect (formerly Userlike) an EU-sovereign choice in its own right; the EU alternatives on this page are comparable European tools.

Details and sources

Verified by handHeadquarters, owner, hosting locations and licence have been checked by us against public sources. Free of charge and for every vendor, not a paid label. Nothing in this knowledge base is taken over automatically. Last checked on October 9, 2026.

Sources

Public sources used in the latest check of this record.

Compliance evidence

The links below point to the vendor's own public documents. We only record what we found: a missing link means "not found publicly", not "not compliant".

No public compliance evidence has been recorded for this vendor yet. Do you know its DPA or subprocessor list? Something wrong? Suggest a correction

Digital sovereignty in Helpdesk & Customer Service

Helpdesk & Customer Service: Helpdesk software, customer support, live chat and ticketing systems. In this category the choice of vendor determines who has legal access to your data, where that data lives and how easily you can switch later.

Also in this category

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8 European alternatives to Lime Connect (formerly Userlike) — GDPR-compliant & EU-hosted · EU Sovereignty Score