Vocaza Journey is a SaaS application from the French company Vocaza for measuring customer satisfaction, aimed at small and medium-sized businesses. You create digital questionnaires from ready-made templates in your own branding, distribute them automatically and let customers answer on PC, mobile or tablet. The application measures satisfaction, analyses comments, flags the risk of customer churn and supports online reputation management. Integrations with other business systems are available, and the company also offers customer-experience research services.
Vocaza is a French SAS; its legal notice names an office in Grenoble. The vendor states that its solution is fully GDPR compliant. Where the application data is stored is not stated; only the website is, according to the notice, hosted with OVH Cloud in Roubaix (France). No foreign owner is named. For customer feedback containing personal data, ask the vendor about the hosting location, sub-processors and a data processing agreement.