Non-EU vendorITSMHeadquarters: US

4me: sovereignty score and 8 European alternatives

4me, now branded Xurrent, is a cloud platform for IT service management and operational incident handling. It combines ITSM (service desk, workflow automation, SLA management and an AI virtual agent) with incident management and response (on-call scheduling and escalations, alert noise reduction, automated postmortems and status pages). The AI assistant Sera helps with ticket triage, closure and knowledge articles, and an MCP server lets external AI agents connect. It is delivered as SaaS for IT and service organisations.

Xurrent lists Santa Barbara, California, as its headquarters, with offices in Austin, London and Bengaluru, so the provider is US-based. Customers choose the hosting region, for example the European Economic Area, and Xurrent states that customer data is stored within the selected region and is neither stored nor transferred anywhere else. The platform runs solely on AWS. Xurrent reports ISO 27001, ISO 27018 and SOC 2 Type 2 certification and C5 attestation. A US provider on US infrastructure remains relevant for CLOUD Act assessment even when data is hosted in the EEA.

See the 8 European alternatives ↓Assess your stack with 4me pre-selected

Mastodon LinkedIn Bluesky X Email

Sovereignty score

37 / 1000 = high exposure
100 = sovereign

Jurisdiction SOV-210
Headquartered in the US: CLOUD Act and FISA 702
Data residency SOV-3100
EU-only hosting
Cryptographic key sovereignty SOV-320
Key management with a non-European vendor
Freedom from lock-in SOV-640
Closed source: switching requires data migration
Source & runtime sovereignty SOV-4 · SOV-615
Closed source, runtime with the vendor

SOV codes: the matching objective in the European Commission's Cloud Sovereignty Framework. Official source

How the score is calculated

Facts and evidence

Last checked October 9, 2026

Headquarters	US (US)Verified by hand
EU adequacy decision	Only for companies individually certified under the EU-US Data Privacy FrameworkVerified by hand
Sovereignty model	Vendor-hosted (non-EU)Verified by hand
Data hosting	EUVerified by hand
Open-source	NoVerified by hand
GDPR-compliant	YesVendor-stated
Compliance documents	1 published, see belowVendor-stated
Hosting signal	AMAZON-02 - Amazon.com, Inc., US (US)Technically measured
Category	ITSM
Type	Product
Website	4me.com ↗

The hosting signal shows the network that serves the vendor's website, often a CDN, and not necessarily where the service or your data is hosted. How we verify · Something wrong? Suggest a correction

Top EU-based & GDPR-compliant alternatives to 4me

The European alternatives to 4me come from our knowledge base of over 6,800 vendors. We only list vendors headquartered in the EU or the EEA; fully European-owned vendors rank before vendors with a foreign owner. For each alternative you see the country, the open-source status and a short description.

Score per alternative: 0 = high exposure, 100 = sovereign

25 European ITSM vendors are in the catalogue. View the whole category · Submit an alternative · View category on the map

Is 4me one of many dependencies?

Score your whole stack in about three minutes. Free, no account needed.

Assess your stack →View a sample report (opens in a new tab)

Why digital sovereignty matters with 4me

4me is headquartered in the United States. US vendors fall under the CLOUD Act and FISA 702: US authorities can compel access to data, even when that data sits in a European data centre. That is the core of the jurisdictional exposure in our model.

Data is hosted exclusively in the EU, so 4me scores best on data residency.

4me is closed source and hosted by the vendor. The encryption keys and the runtime sit with the vendor and switching requires data migration. Ask about bring-your-own-key, export options and open standards.

What this means for your organisation depends on your whole stack and context. The free assessment weighs 4me together with your other vendors and gives a total score, a heatmap and the main risk drivers.

Frequently asked questions

What is the best European alternative to 4me?

It depends on your use case. Strong EU alternatives to 4me include Ardoq, Axxerion (Spacewell Workplace) and ADOIT. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to 4me?

Yes. Open-source EU alternatives to 4me include CMDBuild and Combodo iTop. These keep your data fully under your own control and let you self-host if you want to.

Is 4me GDPR-compliant and where is the data hosted?

4me is headquartered in US and hosts data in EU. The vendor states it is GDPR-compliant, but the data falls under non-EU jurisdiction. For full EU data residency the EU alternatives on this page usually offer more certainty.

Details and sources

Verified by handHeadquarters, owner, hosting locations and licence have been checked by us against public sources. Free of charge and for every vendor, not a paid label. Nothing in this knowledge base is taken over automatically. Last checked on October 9, 2026.

Sources

Public sources used in the latest check of this record.

Compliance evidence

The links below point to the vendor's own public documents. We only record what we found: a missing link means "not found publicly", not "not compliant".

Security page / trust center: 4me.com/security-compliance-and-privacy/

Provenance of the links above:Vendor-stated

ISO/IEC 27001Vendor-statedSOC 2Vendor-stated

Links checked on September 21, 2026.

Digital sovereignty in ITSM

ITSM: IT Service Management — ticketing, CMDB, asset management. In this category the choice of vendor determines who has legal access to your data, where that data lives and how easily you can switch later.

Also in this category

See all →

Open in the alternatives dashboard Missing a vendor? Submit it Are you this vendor? You can also become a sponsor on the ITSM page — with no effect on your score