Non-EU vendorITSMHeadquarters: GB

Alemba: sovereignty score and 8 European alternatives

Alemba Service Manager is an IT service management (ITSM) and enterprise service management platform from Alemba. It supports service desk processes and includes asset management, with Alemba Discovery and Alemba Endpoint Manager listed as integrations. It is aimed at IT and service teams that handle requests, incidents and assets in one tool. According to Alemba, it is available as a cloud service or as an on-premises deployment.

Alemba joined Volaris Group in June 2022 and, per its own website, continues to operate independently. Volaris is an operating group of Constellation Software Inc.; the acquisition was announced from Toronto, Canada, so the ultimate parent sits outside the EU. Alemba has support hubs in Europe, North America and Australia and New Zealand. The product is proprietary. The main pages do not say where the cloud service is hosted, so an organisation that needs data to stay in the EU should ask which region is used, or consider the on-premises option.

See the 8 European alternatives ↓Assess your stack with Alemba pre-selected

Mastodon LinkedIn Bluesky X Email

Sovereignty score

52 / 1000 = high exposure
100 = sovereign

Jurisdiction SOV-250
Headquartered outside the EU (GB)
Data residency SOV-3100
EU-only hosting
Cryptographic key sovereignty SOV-340
Key management with a non-European vendor
Freedom from lock-in SOV-640
Closed source: switching requires data migration
Source & runtime sovereignty SOV-4 · SOV-630
Closed source, runtime with the vendor

SOV codes: the matching objective in the European Commission's Cloud Sovereignty Framework. Official source

How the score is calculated

Facts and evidence

Last checked October 1, 2026

Headquarters	GB (OTHER)Verified by hand
Ultimate parent company	CAVerified by hand
EU adequacy decision	Yes — found adequate by the European CommissionVerified by hand
Sovereignty model	Vendor-hosted (non-EU)Verified by hand
Data hosting	EUVerified by hand
Open-source	NoVerified by hand
GDPR-compliant	YesVendor-stated
Hosting signal	CLOUDFLARENET - Cloudflare, Inc., US (US)Technically measured
Category	ITSM
Type	Product
Website	alemba.com ↗

The hosting signal shows the network that serves the vendor's website, often a CDN, and not necessarily where the service or your data is hosted. How we verify · Something wrong? Suggest a correction

Top EU-based & GDPR-compliant alternatives to Alemba

The European alternatives to Alemba come from our knowledge base of over 6,800 vendors. We only list vendors headquartered in the EU or the EEA; fully European-owned vendors rank before vendors with a foreign owner. For each alternative you see the country, the open-source status and a short description.

Score per alternative: 0 = high exposure, 100 = sovereign

25 European ITSM vendors are in the catalogue. View the whole category · Submit an alternative · View category on the map

Is Alemba one of many dependencies?

Score your whole stack in about three minutes. Free, no account needed.

Assess your stack →View a sample report (opens in a new tab)

Why digital sovereignty matters with Alemba

Alemba is headquartered in GB, outside the EU. Contracts and data therefore also fall under non-European law. The GDPR applies through contractual terms, but in a conflict with local legislation you have less certainty than with a European vendor. The ultimate owner is based in CA. Foreign control undermines part of the certainty a European headquarters offers.

Data is hosted exclusively in the EU, so Alemba scores best on data residency.

Alemba is closed source and hosted by the vendor. The encryption keys and the runtime sit with the vendor and switching requires data migration. Ask about bring-your-own-key, export options and open standards.

What this means for your organisation depends on your whole stack and context. The free assessment weighs Alemba together with your other vendors and gives a total score, a heatmap and the main risk drivers.

Frequently asked questions

What is the best European alternative to Alemba?

It depends on your use case. Strong EU alternatives to Alemba include Combodo iTop, GLPI and OTRS. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to Alemba?

Yes. Open-source EU alternatives to Alemba include Combodo iTop, GLPI, Request Tracker, Zammad, Znuny, Otobo and i-doit. These keep your data fully under your own control and let you self-host if you want to.

Is Alemba GDPR-compliant and where is the data hosted?

Alemba is headquartered in GB (OTHER) and hosts data in EU. The vendor states it is GDPR-compliant, but the data falls under non-EU jurisdiction. For full EU data residency the EU alternatives on this page usually offer more certainty.

Details and sources

Verified by handHeadquarters, owner, hosting locations and licence have been checked by us against public sources. Free of charge and for every vendor, not a paid label. Nothing in this knowledge base is taken over automatically. Last checked on October 1, 2026.

Sources

Public sources used in the latest check of this record.

Compliance evidence

The links below point to the vendor's own public documents. We only record what we found: a missing link means "not found publicly", not "not compliant".

No public compliance evidence has been recorded for this vendor yet. Do you know its DPA or subprocessor list? Something wrong? Suggest a correction

Digital sovereignty in ITSM

ITSM: IT Service Management — ticketing, CMDB, asset management. In this category the choice of vendor determines who has legal access to your data, where that data lives and how easily you can switch later.

Also in this category

See all →

Open in the alternatives dashboard Missing a vendor? Submit it Are you this vendor? You can also become a sponsor on the ITSM page — with no effect on your score