Conviva is an analytics platform that measures user experience across apps, websites and video streams, and also AI agents. The Conviva Digital Intelligence Platform has product lines for video streaming (real-time visibility into streaming experiences), digital products and AI-agent performance, and according to the company it relies on client-side telemetry. The service is delivered as a hosted platform, with a sign-in portal and an API for developers.
Conviva Inc. is a US company; its address for privacy matters is in Foster City, California. According to its legal terms, Conviva transfers all information, including personal information, to the United States and processes it there; for transfers from the EEA and UK it refers to agreements authorised by the European Commission or a supervisory authority. Named sub-processors include AWS, AT&T, Google and Salesforce. The company reports ISO/IEC 27001:2022 certification and GDPR compliance. A separate EU hosting option, open source or self-hosting is not documented. European organisations should account for US processing and US jurisdiction.