EU Sovereignty Score
Non-EU vendorITSMHeadquarters: US

FireHydrant: sovereignty score and 8 European alternatives

FireHydrant is an incident management platform for engineering and operations teams. It brings together alerting and on-call scheduling, incident runbooks, a service catalogue, retrospectives and analytics in one product. The service is used through a hosted web application, and the vendor offers an API, Terraform support and SDKs for integration with existing tools. Access is through a web login.

FireHydrant, Inc. is based in New York, United States, so it is a US provider subject to US law, including the CLOUD Act. The website does not state where customer data is stored, and the privacy policy does not name a data centre region. The company reports SOC 2 Type II compliance and publishes a subprocessor list. European organisations that handle sensitive incident data should confirm the hosting location, the subprocessors and the data processing agreement before adopting the service.

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Sovereignty score
17 / 1000 = high exposure
100 = sovereign
  • Jurisdiction SOV-210
    Headquartered in the US: CLOUD Act and FISA 702
  • Data residency SOV-30
    No hosting in Europe (US)
  • Cryptographic key sovereignty SOV-320
    Key management with a non-European vendor
  • Freedom from lock-in SOV-640
    Closed source: switching requires data migration
  • Source & runtime sovereignty SOV-4 · SOV-615
    Closed source, runtime with the vendor

SOV codes: the matching objective in the European Commission's Cloud Sovereignty Framework. Official source

How the score is calculated

Facts and evidence

Last checked October 11, 2026
HeadquartersUS (US)Verified by hand
EU adequacy decisionOnly for companies individually certified under the EU-US Data Privacy FrameworkVerified by hand
Sovereignty modelVendor-hosted (non-EU)Verified by hand
Data hostingUSVerified by hand
Open-sourceNoVerified by hand
GDPR-compliantNoVendor-stated
CategoryITSM
TypeProduct
Websitefirehydrant.com ↗

How we verify · Something wrong? Suggest a correction

Top EU-based & GDPR-compliant alternatives to FireHydrant

The European alternatives to FireHydrant come from our knowledge base of over 6,200 vendors. We only list vendors headquartered in the EU or the EEA; fully European-owned vendors rank before vendors with a foreign owner. For each alternative you see the country, the open-source status and a short description.

Score per alternative: 0 = high exposure, 100 = sovereign

25 European ITSM vendors are in the catalogue. View the whole category · Submit an alternative · View category on the map

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Why digital sovereignty matters with FireHydrant

FireHydrant is headquartered in the United States. US vendors fall under the CLOUD Act and FISA 702: US authorities can compel access to data, even when that data sits in a European data centre. That is the core of the jurisdictional exposure in our model.

FireHydrant hosts data outside the EU (US). Personal data therefore leaves the EU, which requires a transfer mechanism under the GDPR and pulls the data residency score down.

FireHydrant is closed source and hosted by the vendor. The encryption keys and the runtime sit with the vendor and switching requires data migration. Ask about bring-your-own-key, export options and open standards.

What this means for your organisation depends on your whole stack and context. The free assessment weighs FireHydrant together with your other vendors and gives a total score, a heatmap and the main risk drivers.

Frequently asked questions

What is the best European alternative to FireHydrant?

It depends on your use case. Strong EU alternatives to FireHydrant include Ardoq, Axxerion (Spacewell Workplace) and ADOIT. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to FireHydrant?

Yes. Open-source EU alternatives to FireHydrant include CMDBuild and Combodo iTop. These keep your data fully under your own control and let you self-host if you want to.

Is FireHydrant GDPR-compliant and where is the data hosted?

FireHydrant is headquartered in US and hosts data in US. Its GDPR compliance is limited or unclear. For full EU data residency the EU alternatives on this page usually offer more certainty.

Details and sources

Verified by handHeadquarters, owner, hosting locations and licence have been checked by us against public sources. Free of charge and for every vendor, not a paid label. Nothing in this knowledge base is taken over automatically. Last checked on October 11, 2026.

Sources

Public sources used in the latest check of this record.

Compliance evidence

The links below point to the vendor's own public documents. We only record what we found: a missing link means "not found publicly", not "not compliant".

No public compliance evidence has been recorded for this vendor yet. Do you know its DPA or subprocessor list? Something wrong? Suggest a correction

Digital sovereignty in ITSM

ITSM: IT Service Management — ticketing, CMDB, asset management. In this category the choice of vendor determines who has legal access to your data, where that data lives and how easily you can switch later.

Also in this category

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8 European alternatives to FireHydrant — GDPR-compliant & EU-hosted · EU Sovereignty Score