HawkSearch is an AI-driven search and product discovery platform for eCommerce, with a focus on B2B commerce, for example searching for complex parts and converting units of measure. The platform offers smart search, a search and shopping assistant, merchandising rules, recommendations, relevancy tuning and personalisation. Developers work with a REST API and SDKs, and integrations exist for platforms including Shopify, Salesforce and Adobe Commerce. The website does not state a delivery model.
HawkSearch, originally based in Chicago, has been owned by Bridgeline Digital since 2021, a US provider of cloud-based marketing technology software headquartered in Woburn, Massachusetts. The product therefore falls under US jurisdiction. The website names no hosting locations or self-hosting option, and the product is proprietary. A European organisation should ask the vendor where data is processed and which sub-processors are used, and have this set out contractually.