HubSpot is a cloud-based customer platform that combines a CRM with software for marketing, sales, customer service, content management and data management. Organisations use it to manage contacts and sales pipelines, run email campaigns and landing pages, and handle support tickets. A free CRM tier sits alongside the paid editions, with open APIs and a marketplace of integrations. It is delivered as software as a service.
HubSpot is headquartered in Cambridge, Massachusetts, and is a publicly listed US company. Customer data is hosted in US or EU data centres: according to HubSpot, new paid customers are assigned a location based on their IP geolocation, free-only users are placed in the US, and existing paid customers can migrate. HubSpot is not open source and cannot be self-hosted. For a European organisation, EU hosting settles where the data sits, but the provider remains subject to US jurisdiction, so contractual safeguards and the list of subprocessors deserve attention in a data-protection assessment.