EU sovereignITSMHeadquarters: DE

REALTECH: sovereignty score and 8 European alternatives

REALTECH is a German software company offering solutions for SAP landscapes and IT service management. Its ITSM product, SmartITSM, covers incident, change and problem management, a service catalogue, knowledge management and a CMDB with automatic discovery of IT assets, plus asset management. It links ticketing to SAP change management and offers Microsoft Teams integration and AI-assisted help desk functions. REALTECH also provides SmartCMDB, SmartChange and managed services for SAP.

REALTECH AG is based in Leimen, Germany, and is entered in the commercial register of the Mannheim court. The public information names no parent company. The product pages do not say whether SmartITSM is delivered as SaaS, on-premises or both, nor where any hosted data would reside. The company's own website is hosted by a German provider, with traffic routed through Cloudflare. The product is not open source. For a European organisation, it is sensible to have the delivery model, hosting location and processors confirmed in writing before committing.

See the 8 European alternatives ↓Assess your stack with REALTECH pre-selected

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Sovereignty score

71 / 1000 = high exposure
100 = sovereign

Jurisdiction SOV-2100
Headquartered in the EU: European law applies
Data residency SOV-3100
EU-only hosting
Cryptographic key sovereignty SOV-360
Key management with a European vendor
Freedom from lock-in SOV-640
Closed source: switching requires data migration
Source & runtime sovereignty SOV-4 · SOV-655
Closed source, runtime with the vendor

SOV codes: the matching objective in the European Commission's Cloud Sovereignty Framework. Official source

How the score is calculated

Facts and evidence

Last checked July 2, 2026

Headquarters	DE (EU)Verified by hand
Sovereignty model	Vendor-hosted (EU)Verified by hand
Data hosting	EUVerified by hand
Open-source	NoVerified by hand
GDPR-compliant	YesVendor-stated
Compliance documents	1 published, see belowVendor-stated
Hosting signal	CLOUDFLARENET - Cloudflare, Inc., US (US)Technically measured
Category	ITSM
Type	Product
Website	realtech.com ↗

The hosting signal shows the network that serves the vendor's website, often a CDN, and not necessarily where the service or your data is hosted. How we verify · Something wrong? Suggest a correction

Top EU-based & GDPR-compliant alternatives to REALTECH

The European alternatives to REALTECH come from our knowledge base of over 6,800 vendors. We only list vendors headquartered in the EU or the EEA; fully European-owned vendors rank before vendors with a foreign owner. For each alternative you see the country, the open-source status and a short description.

Score per alternative: 0 = high exposure, 100 = sovereign

25 European ITSM vendors are in the catalogue. View the whole category · Submit an alternative · View category on the map

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Why digital sovereignty matters with REALTECH

REALTECH is headquartered in DE and therefore falls under European law: the GDPR, NIS2 and the Data Act. No foreign legislation can compel access to your data.

Data is hosted exclusively in the EU, so REALTECH scores best on data residency.

REALTECH is closed source and hosted by the vendor. The encryption keys and the runtime sit with the vendor and switching requires data migration. Ask about bring-your-own-key, export options and open standards.

What this means for your organisation depends on your whole stack and context. The free assessment weighs REALTECH together with your other vendors and gives a total score, a heatmap and the main risk drivers.

Frequently asked questions

What is the best European alternative to REALTECH?

It depends on your use case. Strong EU alternatives to REALTECH include Ardoq, Axxerion (Spacewell Workplace) and ADOIT. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to REALTECH?

Yes. Open-source EU alternatives to REALTECH include CMDBuild and Combodo iTop. These keep your data fully under your own control and let you self-host if you want to.

Is REALTECH GDPR-compliant and where is the data hosted?

REALTECH is headquartered in DE (EU) and hosts data in EU. That makes REALTECH an EU-sovereign choice in its own right; the EU alternatives on this page are comparable European tools.

Details and sources

Verified by handHeadquarters, owner, hosting locations and licence have been checked by us against public sources. Free of charge and for every vendor, not a paid label. Nothing in this knowledge base is taken over automatically. Last checked on July 2, 2026.

Sources

This record was checked via the vendor's website and legal notice during the full audit of June and July 2026. Source links have been recorded per record since 20 September 2026.

Compliance evidence

The links below point to the vendor's own public documents. We only record what we found: a missing link means "not found publicly", not "not compliant".

Security page / trust center: realtech.com/privacy/?lang=en

Provenance of the links above:Vendor-stated

Links checked on September 21, 2026.

Digital sovereignty in ITSM

ITSM: IT Service Management — ticketing, CMDB, asset management. In this category the choice of vendor determines who has legal access to your data, where that data lives and how easily you can switch later.

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