EU Sovereignty Score
Non-EU vendorITSMHeadquarters: US

Rootly: sovereignty score and 8 European alternatives

Rootly is an incident management platform that covers on-call scheduling, incident response and post-incident reviews. The vendor describes it as AI-native and offers it as a hosted service with a web application and a mobile app. Teams use it to coordinate the handling of production incidents. The company names an EU and a UK representative for data protection purposes.

Rootly, Inc. is based in San Francisco, California, so it is a US provider subject to US law, including the CLOUD Act. Its privacy policy states that the services are hosted and operated in the United States and that personal data is hosted on US servers. For transfers from the EU and UK it relies on the EU-U.S. Data Privacy Framework and, for other transfers, on standard contractual clauses. A European organisation should weigh the US-only hosting against its own requirements, since no EU hosting option is described.

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Sovereignty score
17 / 1000 = high exposure
100 = sovereign
  • Jurisdiction SOV-210
    Headquartered in the US: CLOUD Act and FISA 702
  • Data residency SOV-30
    No hosting in Europe (US)
  • Cryptographic key sovereignty SOV-320
    Key management with a non-European vendor
  • Freedom from lock-in SOV-640
    Closed source: switching requires data migration
  • Source & runtime sovereignty SOV-4 · SOV-615
    Closed source, runtime with the vendor

SOV codes: the matching objective in the European Commission's Cloud Sovereignty Framework. Official source

How the score is calculated

Facts and evidence

Last checked October 11, 2026
Headquarters
US (US)Verified by hand
EU adequacy decision
Only for companies individually certified under the EU-US Data Privacy FrameworkVerified by hand
Sovereignty model
Vendor-hosted (non-EU)Verified by hand
Data hosting
USVerified by hand
Open-source
NoVerified by hand
GDPR-compliant
YesVendor-stated
Category
ITSM
Type
Product
Website
rootly.com ↗

How we verify · Something wrong? Suggest a correction

Top EU-based & GDPR-compliant alternatives to Rootly

The European alternatives to Rootly come from our knowledge base of over 6,800 vendors. We only list vendors headquartered in the EU or the EEA; fully European-owned vendors rank before vendors with a foreign owner. For each alternative you see the country, the open-source status and a short description.

Score per alternative: 0 = high exposure, 100 = sovereign

25 European ITSM vendors are in the catalogue. View the whole category · Submit an alternative · View category on the map

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Why digital sovereignty matters with Rootly

Rootly is headquartered in the United States. US vendors fall under the CLOUD Act and FISA 702: US authorities can compel access to data, even when that data sits in a European data centre. That is the core of the jurisdictional exposure in our model.

Rootly hosts data outside the EU (US). Personal data therefore leaves the EU, which requires a transfer mechanism under the GDPR and pulls the data residency score down.

Rootly is closed source and hosted by the vendor. The encryption keys and the runtime sit with the vendor and switching requires data migration. Ask about bring-your-own-key, export options and open standards.

What this means for your organisation depends on your whole stack and context. The free assessment weighs Rootly together with your other vendors and gives a total score, a heatmap and the main risk drivers.

Frequently asked questions

What is the best European alternative to Rootly?

It depends on your use case. Strong EU alternatives to Rootly include Ardoq, Axxerion (Spacewell Workplace) and ADOIT. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to Rootly?

Yes. Open-source EU alternatives to Rootly include CMDBuild and Combodo iTop. These keep your data fully under your own control and let you self-host if you want to.

Is Rootly GDPR-compliant and where is the data hosted?

Rootly is headquartered in US and hosts data in US. The vendor states it is GDPR-compliant, but the data falls under non-EU jurisdiction. For full EU data residency the EU alternatives on this page usually offer more certainty.

Details and sources

Verified by handHeadquarters, owner, hosting locations and licence have been checked by us against public sources. Free of charge and for every vendor, not a paid label. Nothing in this knowledge base is taken over automatically. Last checked on October 11, 2026.

Sources

Public sources used in the latest check of this record.

Compliance evidence

The links below point to the vendor's own public documents. We only record what we found: a missing link means "not found publicly", not "not compliant".

No public compliance evidence has been recorded for this vendor yet. Do you know its DPA or subprocessor list? Something wrong? Suggest a correction

Digital sovereignty in ITSM

ITSM: IT Service Management — ticketing, CMDB, asset management. In this category the choice of vendor determines who has legal access to your data, where that data lives and how easily you can switch later.

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8 European alternatives to Rootly — GDPR-compliant & EU-hosted · EU Sovereignty Score