ManageEngine ServiceDesk Plus is an IT service management (ITSM) platform for IT teams that need to handle incidents, changes and assets. It combines IT service management, IT asset management and a CMDB, and can also be used for other departments such as HR, facilities and finance. Capabilities include incident management with SLA tracking and escalations, change enablement, release management and software asset management. The product is available both as a cloud service and on-premises, and organisations can migrate from one model to the other.
ManageEngine is a division of Zoho Corporation. For the cloud edition, you can choose to store your data in the EU data centre during sign-up; ManageEngine opened two data centres for this purpose, in Amsterdam and Dublin, in January 2017. Choosing that location settles where the data is stored, but the vendor itself remains part of Zoho Corporation, which has offices in countries including the United States and India. For a European organisation, that is relevant when assessing control over the service and access by the vendor.