ServicePilot is an observability and monitoring platform from ServicePilot Technologies. It monitors applications with automatic discovery and distributed tracing, networks and SD-WAN through SNMP and flow analysis, servers and virtualisation, data centres and storage, cloud and containers, and synthetic tests. Further modules cover unified communications and VoIP, log management and mainframes. Alerts are centralised, with alert reduction and root-cause analysis in which, according to the vendor, AI assists. The platform works with OpenTelemetry, Kubernetes and Grafana and is delivered as SaaS, hybrid or on-premise.
ServicePilot Technologies is a French SAS headquartered in Pornichet; no foreign parent company is mentioned. According to the vendor, the SaaS environment runs on Microsoft Azure; the region is not stated, so ask the vendor. Azure is a service of a US-owned provider, so the US CLOUD Act may be relevant even if data is stored in Europe. With the on-premise variant, which is contracted for more than one year, monitoring data stays within your own infrastructure. According to its privacy notice, personal data processed through the website in principle remains within the European Union.