Userlytics is a UX research and usability testing platform. It supports moderated, unmoderated and AI-moderated studies for websites, apps, prototypes and accessibility, using a global participant panel or the customer's own testers. AI features assist with study design, sentiment and video analysis, and reporting. The service is delivered as SaaS and is intended as an alternative to UserTesting.
Userlytics Corporation is a US company headquartered in Miami, Florida, with offices in Madrid and Mississauga. Its website states that the platform is hosted in the EU; the privacy policy names no storage location. The vendor says it complies with the GDPR, is self-certified under the EU-US Data Privacy Framework and lists ISO 27001:2022 certification. Outside that framework it relies on standard contractual clauses. As a US company, Userlytics is subject to US jurisdiction even where data sits in the EU. A European organisation that records participants' video and voice in test sessions should weigh this.