imagino is a customer engagement platform from imagino, a French software company in Cachan. It combines customer data platform capabilities with cross-channel activation: customer data from e-commerce, CRM, loyalty, stores and support is brought together in a single customer view, from which audiences and customer journeys are built for email, SMS, push, paid media and web. The AI layer Imogen suggests segments and optimisations. According to the vendor, the platform follows a zero-copy principle: data stays in the source systems and is not duplicated.
imagino is headquartered in France, and its website names no foreign parent. The vendor does not state where the platform runs, so ask about the hosting location, sub-processors and the data processing agreement. Because data stays in your own sources under the zero-copy principle, sovereignty depends largely on where those sources are, for example in a cloud data warehouse. According to the vendor, the AI functions can work with various language models, including internal ones; check which model you deploy and where processing takes place.