ContactPigeon is an omnichannel customer engagement platform with a built-in customer data platform. It builds customer profiles from transactional and behavioural data across channels, with segmentation and predictive analytics. Teams use those profiles to set up automated, behaviour-triggered customer journeys. Built-in channels include email, mobile messaging, push notifications, pop-ups, landing pages, a chatbot and direct mail. The platform also offers an AI assistant, Menura AI. It targets retail and e-commerce, food and beverage, hospitality and travel, and larger enterprises, and integrates with Shopify, WooCommerce and BigCommerce, among others. It is delivered as SaaS.
ContactPigeon is headquartered in Athens, Greece. Its website shows GDPR and ISO 27001 badges and links to a Trust Center. The website does not state where customer data is hosted; this should be confirmed in the data processing agreement. No parent company is published, and the software is not open source. For a European organisation this means a vendor based in the EU, with a hosting location that you should have confirmed contractually.