EU Sovereignty Score
Self-hosted / open sourceITSMHeadquarters: FR

ITSM-NG: sovereignty score and 8 European alternatives

ITSM-NG is open-source IT service management software. It combines a helpdesk that follows ITIL practice with management of IT assets and contracts. A plugin engine lets you add functions such as automatic inventory, extra fields or forms. The project is a fork of GLPI. You install it on your own server (PHP with MariaDB or MySQL), or you can take a SaaS version hosted by the publisher.

ITSM-NG is published by ITSM-NG SAS, a French company founded in 2022 with a team in Rennes. Besides the software it offers services for installation, migration, development and support, as well as SaaS subscriptions and a private cloud for a dedicated instance. The code is on GitHub under the GPL-2.0 licence. When you install it on your own infrastructure, your tickets and asset data stay entirely under your own control. The website does not say where the SaaS version is hosted.

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Sovereignty score
94 / 1000 = high exposure
100 = sovereign
  • Jurisdiction SOV-2100
    Headquartered in the EU: European law applies
  • Data residency SOV-3100
    EU-only hosting
  • Cryptographic key sovereignty SOV-390
    Self-hostable: encryption keys under your own control
  • Freedom from lock-in SOV-680
    Open source: low switching costs
  • Source & runtime sovereignty SOV-4 · SOV-6100
    Source code auditable, forkable and self-hostable

SOV codes: the matching objective in the European Commission's Cloud Sovereignty Framework. Official source

How the score is calculated

Facts and evidence

Last checked October 14, 2026
Headquarters
FR (EU)Verified by hand
Data hosting
Self-hosted, e.g. in EU (your choice)Verified by hand
Open-source
YesVerified by hand
GDPR-compliant
YesVendor-stated
Category
ITSM
Type
Product
Website
itsm-ng.com ↗

How we verify · Something wrong? Suggest a correction

Top EU-based & GDPR-compliant alternatives to ITSM-NG

The European alternatives to ITSM-NG come from our knowledge base of over 8,400 vendors. We only list vendors headquartered in the EU or the EEA; fully European-owned vendors rank before vendors with a foreign owner. For each alternative you see the country, the open-source status and a short description.

Score per alternative: 0 = high exposure, 100 = sovereign

30 European ITSM vendors are in the catalogue. View the whole category · Submit an alternative · View category on the map

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Why digital sovereignty matters with ITSM-NG

ITSM-NG is headquartered in FR and therefore falls under European law: the GDPR, NIS2 and the Data Act. No foreign legislation can compel access to your data.

Data is hosted exclusively in the EU, so ITSM-NG scores best on data residency.

ITSM-NG is open source. You can audit the source code, self-host the software and keep the encryption keys under your own control. Switching is easier because data and software are not tied to a single party.

What this means for your organisation depends on your whole stack and context. The free assessment weighs ITSM-NG together with your other vendors and gives a total score, a heatmap and the main risk drivers.

Frequently asked questions

What is the best European alternative to ITSM-NG?

It depends on your use case. Strong EU alternatives to ITSM-NG include ALVAO, Ardoq and Axxerion (Spacewell Workplace). On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to ITSM-NG?

Yes. Open-source EU alternatives to ITSM-NG include CMDBuild and Combodo iTop. These keep your data fully under your own control and let you self-host if you want to.

Is ITSM-NG GDPR-compliant and where is the data hosted?

ITSM-NG is headquartered in FR (EU) and hosts data in EU. It is also open-source, so you can self-host it. That makes ITSM-NG an EU-sovereign choice in its own right; the EU alternatives on this page are comparable European tools.

Details and sources

Verified by handHeadquarters, owner, hosting locations and licence have been checked by us against public sources. Free of charge and for every vendor, not a paid label. Nothing in this knowledge base is taken over automatically. Last checked on October 14, 2026.

Sources

Public sources used in the latest check of this record.

Compliance evidence

The links below point to the vendor's own public documents. We only record what we found: a missing link means "not found publicly", not "not compliant".

No public compliance evidence has been recorded for this vendor yet. Do you know its DPA or subprocessor list? Something wrong? Suggest a correction

In the changelog

Earlier changes to this page, as listed in the public changelog.

Digital sovereignty in ITSM

ITSM: IT Service Management — ticketing, CMDB, asset management. In this category the choice of vendor determines who has legal access to your data, where that data lives and how easily you can switch later.

Also in this category

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8 European alternatives to ITSM-NG — GDPR-compliant & EU-hosted · EU Sovereignty Score