Passpack is a password manager for teams, offered as a cloud service with a web application and browser extensions. Groups use it to store, share and organise credentials for shared accounts. The vendor describes the platform as zero-knowledge, meaning that data is encrypted before it reaches its servers; this is the vendor's own description. Passpack publishes a GDPR commitment and a data processing agreement on its website.
Passpack, Inc. is based in Sandy, Utah, United States. The vendor's data processing agreement lists servers in the United States and the Netherlands, and its privacy policy states that support and email are mainly hosted in the US. Amazon Web Services handles email delivery and content hosting, and the vendor refers to the EU-US Data Privacy Framework and standard contractual clauses for transfers. For a European organisation, the Dutch server location matters, but a US-based provider remains subject to US jurisdiction, so the contractual and hosting terms should be reviewed.