Qudini is appointment-scheduling and virtual-queuing software developed in London. The product consists of modules for appointment booking, queue management with virtual waitlists, and event management, and is aimed at retailers, bank branches and universities, among others. Appointments and queues are linked in real time to staff schedules and to existing systems such as CRM and workforce management. It is offered as a cloud service; Qudini's website now redirects to Verint's pages.
Qudini was acquired by Verint, a US company, in January 2023. The US ownership means the company may fall under the US CLOUD Act, even though the product originated in the United Kingdom. The sources consulted do not state a hosting region or data location for this service, so ask Verint about it. The software is not open source. European organisations should have the hosting location, sub-processors and any access from the US set out in the contract before adopting the service.