Evam is a real-time customer engagement and decisioning platform. It processes behavioural and transactional event streams to orchestrate personalised customer journeys. The offering consists of evamX, which includes Journey Designer, Digital Engagement, NBX decisioning, Insight Tracker and Customer Feedback, and Evam Actions. Messages are delivered through mobile push, in-app, web banner, web push, SMS and email. Evam serves banking and financial services, telecom, retail and e-commerce, and travel and aviation. According to independent sources, the product is available in cloud, hybrid and on-premises configurations.
Evam's website lists offices in Istanbul, London and Amsterdam; it does not say which is the headquarters. Its Trust Center names Amazon Web Services as infrastructure, alongside ISO/IEC 27001, SOC 2 and GDPR, but gives no hosting region. The software is not open source. For a European organisation it is therefore important to fix contractually where the data runs and which legal entity acts as processor. A hybrid or on-premises deployment can give more control over location.