Hightouch is a customer data and AI platform for marketing teams. Its composable CDP connects directly to a customer's cloud data warehouse and uses reverse ETL to sync audiences and profiles to marketing and advertising tools. The platform also covers identity resolution, event collection, real-time personalisation and AI-assisted campaign and ad tooling. Hightouch is delivered as SaaS and lists SOC 2 Type 2 and ISO 27001 certifications.
Hightouch is a US company, which is relevant for a CLOUD Act assessment. According to the company, customer data stays in the customer's own data warehouse rather than being stored by Hightouch. When you create a workspace you choose its region: the US (northern Virginia, on AWS, Azure or Google Cloud) or the EU (Ireland on AWS, Belgium on Google Cloud); regions in India, Australia and Saudi Arabia also exist. The region cannot be changed afterwards. An EU region keeps processing within the EU, but the provider and the hyperscalers it uses remain American. Where your data warehouse sits is your own choice.