Microsoft Bookings is an appointment scheduling app within Microsoft 365. It gives organisations a web booking page where customers can book appointments, and it is also available as an app in Outlook and Microsoft Teams. Staff publish personal or shared booking pages, define services and availability, and send email and SMS notifications. Bookings is included in Microsoft 365 subscriptions that contain it and is used through a browser or the Outlook and Teams clients.
Microsoft is headquartered in Redmond, Washington, in the United States, and is therefore subject to US legal jurisdiction, whatever the storage location of the data. Microsoft's documentation states that Bookings data is stored within Microsoft 365 and Exchange Online. For EU and EFTA customers, Microsoft offers the EU Data Boundary, which helps keep customer data in the region. The page consulted does not name Bookings explicitly, so the storage location for each tenant should be confirmed contractually. Bookings is proprietary software, not open source. For a European organisation, the question is mainly whether the wider Microsoft 365 contract and its data residency commitments are acceptable.