Piano describes itself as a revenue intelligence and monetisation platform. Its products include Piano Analytics for digital analytics and audience measurement, Subscriptions for converting and managing subscribers, Audience for customer data integration, segmentation and activation, and Amplifier for social distribution and newsletters. Piano Analytics applies different collection modes depending on the consent signal it receives and offers a consent exemption that, according to Piano, the French CNIL has recognised; using it requires a specific appendix to Piano's data processing agreement. Piano is delivered as software as a service.
In May 2022 Piano announced that it was moving its global headquarters to Amsterdam, and the copyright on its website is held by Piano Software Inc. Piano states that Piano Analytics data is stored in the EU. The software is proprietary and no open-source or self-hosted edition is described. A European organisation should confirm in the data processing agreement which legal entity provides the service, which infrastructure providers and subprocessors are used, and where each component runs.